so happy to have a day off! i worked 7.45 am - 6.30 pm yesterday with no breaks and like, a 25 minute lunch, because there were just soooo many things to do and i'm compulsive like that. i was incredibly wound up all day long and every few minutes, a new task was thrown my way.
a co-worker that wasn't coping with my new project was moved off the team giving me a sudden burst of hope that this might not be so bad after all. the two new kids that were trained yesterday kicked serious ass and pretty much cemented my new found hope that this might actually turn out fun. they were just so awesome, they took instantly to things and after just going over the system a couple of times they BOTH asked "so, can i start taking calls now?" ...dude, normally nobody ever ASKS to start taking calls, it's almost a rule to delay that first call for as long as possible.
they were just awesome. i'm horrible, really - i get all _touched_ by seeing that. i'm such an embarrassing teamleader - i take everything very personal and so the fact that two people show up and, uh, do their job, and without fuss, is enough to make me beam from ear to ear and have major "omg you rock so much!" outbursts, but they took it in stride like teenagers do, hehe. i don't mind being over-enthusiastic - i'd rather have them give me little "ok, you're kind of nuts but it's kind of endearing" reactions than "ghod i hate this bitch, what does she want now???" stares.
i'm incredibly overwhelmed right now - there's so much to do, and it needs to be done fast, fast, fast. we only have a coach from our client until wednesday. there's so much training to be done still (i now have 4 teammembers in various newbie-stages - one is finally starting to not have to ask many questions and the two kids are well on their way there). monday, i have to train two more, and tuesday, another two people, at least. mind you, i also need time to get training myself so that i can actually be of HELP once the coach leaves me with what - 8-10 people in various stages of getting into the project.
at the same time, i have to learn everything behind-the-scenes, like all the administrative things that needs to be done to run it all as well as being of good service to my team. (i know, i sound so gag-worthy) my brain kind of won't stop ticking. but i'm starting to have some good plans. i think i figured out (once i got home) what type of a manual i need to try and put together next week to help everyone have something to refer to. most of all, i need it to make sure i can actually be in charge of future training of new people on my own. no clue when i'll have time to make it, but i'll work extra to get it done before the coach leaves so i know i'm not entirely lost.
this is getting kind of exciting. yo, if all goes according to plan, i might end up with 24 people on my team. i can't even imagine keeping track of that many, making sure everything is running smoothly and that everybody get the help they need to be good and effective on the phone while also keeping their energy up once the novelty wears off. oh well. the initial run is until december so i have 4 months to hopefully keep my own energy up and hopefully have things working well.
...so, like, why did it take me until watching friggin' rockstar supernova to hear the killers - all these things that i've done? frrr. i'm having fun finding new music to listen to. my taste is very bubblegum right now, though... i've listened to fergie's "london bridge" more times than i'll ever admit to, heheheheh. mostly because the london-bits sound like fergie imitating m.i.a. i think....
oh! snakes on a plane is out in sweden! i was going to go see it tonight but slept most of the day and now want to do something more energetic, but sooooooon i will finally get to see it... yeyyy!