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Tue, Jun. 6th, 2006, 12:17 pm
argh!

our national newspaper has chosen to run a story on a customer who had problems with getting a large chainstore to properly send off a camera he bought two years earlier for repair. what the story is? when he was there for the umpteenth time,he caught a glimpse of the computer screen and saw that an employee had made a note that the customer was "a bit dense, refuses to understand that a report for repair has indeed been filed!!"

now the customer is, and i quote: "so angry he's shaking!"

and now it's a story in our biggest newspaper. wtf?!?! that's news? that's _actually_ news? the guy wasn't even called an actual idiot or worse, from the context the employee obviously had to explain again and again that indeed they were processing the repair claim yet the customer refused to believe it, and in frustration the employee let the notes reflect that.. it's hardly the end of the world.

should rude notes be made on customers? no, not really. but believe me, i've seen way worse examples, and they almost exclusively stem from the customer being a an absolute complete dick about something. the service person should never get personal making internal comments, but shit happens, not everybody is all that clever and thinks ahead.

however... the fact that somebody has (probably very correctly) described a very frustrating customer as a bit dense, and that that is enough to send this man into a shaking rage and GO TO THE PRESS, and the press then actually PRINTING it... says way more about this customer and the newspaper rather than the dumbass employee.

again: employees should never leave anything that could be interpreted rudely on a customer, precisely for this reason - they might see it and turn apeshit. however... this is making me flashback to every Really Fucking Dense customer i've ever dealt with. uggggh. few things are as frustrating as the people who just won't let go and refuse to believe or accept the information you give them, and they love to be really sour about it.

i may know better than to leave notes on it where they can find it, but i really can't blame the employee for blowing off steam even the slightest bit by being _honest_ about his interaction with the customer. he probably wrote it knowing the customer would come back and be a dick again so the next empoyee would have a clue how to try and deal with him. frrr.

the weather is kind of... not great. there's a bit of sun and blue sky, but also some grey in the clouds. uh-oh. oh well. i'm stubbornly off to start celebrating sweden's national daaaaay, yeyyy! cin cin!

Tue, Jun. 6th, 2006 11:56 am (UTC)
underyourcharms

Oh, the joys of customer service! This is exactly why I hate people.

Tue, Jun. 6th, 2006 12:35 pm (UTC)
thebunnybin

I originally read this as:
"has chosen me to run a story"

Changes the whole tone of what follows. Much confusion ensued.

You wouldn't expect that kind of story to go far in as large an area as yours. "Human interest." :/