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Mon, Dec. 4th, 2006, 11:14 pm
i rock

or rather, my brand new and stupidly expensive wristwatch rooooocks! i haven't had a wristwatch in many, many years and am thrilled! (also, behold my splendid new knit scarf. preeetty. didn't need it, but it was on sale so whatever. my next knit project is gonna be a sweater in this colour scheme)


while i shouldn't quite have splurged this much, i had a sucky day at work so i could very easily justify buying just about anything that could cheer me up.

i had to have a meeting with the guy who fudged his sales-statistics and let him know we would withhold his comission for november, comission i knew he was really, really counting on. it was not a pleasant meeting. he took it really badly, and while admitting he'd stupidly acted wrong, also refused to agree that the punishment was just, and kept arguing it. he kept thinking it was a decision made from the company, and i had to point out that no, it was my decision, and that really flabbergasted him.

he was about to walk out and not come back. i told him to go talk to HR and see the terms of his contract. meanwhile, the company we do our work for called for our weekly meeting and immediately brought up that they thought our numbers were a bit weird, so i had to fess up to the teammate not logging his numbers correcting, but that we were in the middle of a meeting and that i was withholding comission, so hopefully they took it as a good and proactive move..

then the kid returned and we continued our meeting, and finally, i was able to explain all the major, possible ramifications his seemingly minor, stupid mistake, could have on the entire team and the future of the project, and my exact reasonings for withholding his comission, and he actually finally understood it. he still had difficulty letting go of his comission and tried to work out ways we could let him have it, and every time he tried i showed him why it really wasn't an option, but i promised to talk it over once more with my superior just to see if there is any way we can work something out that could let him have it, but i told him it's mostly not going to happen.

by the end of the meeting, he was really, really embarrassed and said he didn't know how he'd be able to go back out and work without having this hanging over him. i did my best to convey that i truly didn't harbor any bad feelings toward him, as far as i was concerned, us having the talk and him taking the reprimand and then going back out there to log all things correctly starting today, was enough, and if opportunity presents itself i would gladly offer him a chance to continue with the project should we get an extension.

meh. it was really tough. i think my strengths in this type of difficult meeting is, when i'm confronted by the people not agreeing with my decisions, and don't quite know how to respond, i will say just that, but also make sure to really, really work over the issues until they really understand my reasoning behind whatever decision i've made, and it does seem to work. i just really hate having to make somebody have, well, a crap day.

i know how absolutely dreadful i felt when a college professor (VERY wrongly) accused me of cheating on a test - he simply wouldn't stop showing that he didn't believe a word i was saying, and i was so shocked i didn't know what to do. i remember running off and crying in my newspaper office, and the editor (aww, crazy mike who i never got along with until that day) ran off, really pissed, and yelled at the professor because he'd made me cry.

that professor was a fucking assssshole.

anyway. like i said. i know the feeling, even when it's undeserved. or hell, when it IS deserved - i was caught shoplifting with a friend in my early teens, and totally remember the utter shame i felt when we were pulled into an office and yelled at.

it really is tough to have to make somebody feel bad, even when it's deserved. at least i know i really try to get advice from several superiors to make sure i'm not misinterpreting or overreacting, before i do this kind of major meeting.


oh well. my new WATCH kicks ass, and i had a nice evening with gabi, and tomorrow i'm bringing her to see a finnish rockband we both actually quite like, so that'll be fun (especially since she neeeever comes to shows with me). cin cin!

Mon, Dec. 4th, 2006 10:46 pm (UTC)

awwww Jennie..

you are such an awesome team leader.. man.. I'd love to work for you..
and you're so brave.. that kinda situation would just stress the CRAP out of me..

and yayy for the new watch.. it's very pretty!

Mon, Dec. 4th, 2006 10:59 pm (UTC)
somabish: :)

thank you, darling - i'd love to work with you anyday. if nothing else, i'd love to wince at nutty customers, and pull faces while smiling on the phone.

it really is hard having to run a team with so many constant issues needing to be dealt with - whatever happens, i know i'm now far more skilled than i was before i took on the project back in august, so at least i bring that along to any new project i join, or workplace i enter.

but seriously - dealing with people = so fucking hard. it's exhausting!

the watch is sooooooo cool, it's this weird mixture of actually kind of rock-classy with the black and the bling, and silly. i'm very happy with it. :D

Tue, Dec. 5th, 2006 10:06 am (UTC)

*hugs* I think you handled it perfectly! I would have been way stressed out and would probably cave in the end. But you did great - way to go you :)

P.S. I'm loving the watch and scarf!

Tue, Dec. 5th, 2006 10:44 am (UTC)

such a great picture. Love the watch!!!!

I was caught shop lifting when I was around 7 or 8. My mom told them to cart me down town, print me and book me. They did just that. They took my picture, took my fingerprints, put me in a room and questioned me about a "chain of candy thefts around the area" (lol), and then put me in a holding cell. It was the longest hour and a half of my life. The whole time my mother was in the other office talking and laughing with them. I never stolen again!

Tue, Dec. 5th, 2006 07:53 pm (UTC)

Great watch!

Sorry about management woes. :( Sounds like you handled it wonderfully. {{you}}

Wed, Dec. 6th, 2006 04:24 am (UTC)

I think you handled the meeting amazingly and should be really proud of yourself. I really admire you for being such a proactive boss. You rock!